Our client is a global medical device company and a leader in new product development and medical education in orthopedics. This position is responsible for full life cycle development of medical devices, which includes initiation, design, development, execution, and product maintenance. This is a fully on-site role in Naples, FL.

Essential Duties And Responsibilities:

• Manage New Product Development projects incorporating Global Service and Repairrequirements for “Design for Serviceability.”
• Develop support methodology including troubleshooting documentation, installation, maintenance, repair, and upgrade processes for in field and in-house repairs.
• Establish and implement service support documentation and infrastructure for capital equipment offerings.
• Create and implement processes to expand, support, and develop technical call center andfield service support of direct and 3rd party personnel.
• Develop service bulletins to inform global teams of product support changes andmaintenance updates.
• Provide technical troubleshooting support for internal and external customers.
• Create Preventative Maintenance procedures for products using country specific requirements.
• Ensure a quality customer service experience and collaborate on resolving customer concerns.
• Manage major projects or several service projects of moderate to complex scope and requirements.
• Provide technical training to company's Global Service and Repair teams, domestic and international.
• Travels up to 20% domestically and potentially internationally.

Education/ Experience:

• Bachelor’s degree in mechanical, electrical, biomedical engineering, or related degree required.
• Master’s degree preferred.
• 5 years of relevant work experience required.

Skills:

• Knowledge of FDA or ISO guidelines for the development of medical devices preferred.
• Experience working in a regulated environment required
• Design development processexperience required.
• Project management experience required.
• Technical knowledge in development methodologies, design, and project implementation preferred.
• Experience in process development preferred.
• Experience creating and updating scope, budget, and schedule of projects required.

Machine, Tools, and/or Equipment Skills:

• PC and various and specialized software. High efficiency in MS Excel, PowerPoint, Word,Outlook, and drafting software.

Mathematical Skills:

• Ability to comprehend and apply mathematical and financial principles to the degree required to perform the job.
• Ability to define problems, collect data, establishes facts, draw valid conclusions, and develop solutions to complex problems.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables with reference to established precedents and policies for guidance.